FAQ's

Prints sizes include;

• 5x7
• A5
• A4
• A3
• A2

I offer a number of square prints in the following sizes:

• 8 x 8 inches
• 12 x 12 inches

Not all prints are available in all of the above sizes. If you are looking for a print in a different size. Please reach out and I can see if this is possible.

For further guidance, please refer to the size guides, on each product page. They’re located as the last photo for each of my prints.

Framed prints are now available on the majority of designs!

You can also buy the frames separately here

Wooden frames are available in the following colours:

• White
• Black
• Oak

I do offer a number of designs which can be personalised, you can shop these here.

Colour changes are possible on the majority of designs. If you would like a design in a different colour way please contact me to discuss.

I can also take on completely custom orders. These are at additional cost and have a longer processing time. Please contact me to discuss.

I do run promotions! Current promotions are:

• Get 15% off when you buy 3 or more prints with code: BUY3
  
• Get 15% off your first order as a new customer, when you join our newsletter! - Perfect if you don't want to order three items!
  
• Look at our Gallery Wall Bundles! Buy a collection of prints at a reduce price!

I also run seasonal and surprise promotions, so make sure sign up to the newsletter, as well as following Pretty Average on instagram and Facebook to stay in the loop!

I ship my products worldwide, using a variety of tracked services.

Shipping on UK orders costs a standard rate of £2.00. All orders are sent using a tracked service.

Spend over £30 to be eligible for FREE shipping on all UK orders!

All prints and frames are made to order, as such the current lead time before dispatch is 2-5 working days. This may increase during busy periods.

Once your order has been dispatched, you will receive a confirmation email. This will include all of your tracking information.

Please check your emails and spam folder before reaching out.

Yes, all of my products are shipped using a variety of tracked services.

You will receive email confirmation once your order has been dispatched. This will include your tracking information.

Please check your emails and spam folder before getting in touch.

Please see the above tabs, for more information about estimated dispatch and delivery times. However, delivery to UK addresses can usually be expected within a maximum of 7-10 days from point of purchase.

Please allow sufficient time and check your tracking information before making contact to chase your order. After this time period, if your parcel still has not arrived or it appears to be delayed, please make contact and I will do all I can to resolve the issue.

Yes, Prints are shipped all over the world using an fully tracked service.

International shipping costs will apply. Prices are listed below and increase with order value due to the weight:

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Ireland Delivery Information

Order Value: £0.00 - £39.99
- Delivery Cost: £10.25
- Estimated Delivery Time: 10-14 working days

Order Value: £40.00 - £79.99
- Delivery Cost: £15.00
- Estimated Delivery Time: 10-14 working days

Order Value: £80.00 +
- Delivery Cost: £18.50
- Estimated Delivery Time: 10-14 working days

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Europe Delivery Information | Zone 1
(Belgium, Germany, Holland)

Order Value: £0.00 - £49.99
- Delivery Cost: £10.25
- Estimated Delivery Time: 10-14 working days

Order Value: £50.00 +
- Delivery Cost: £15.00
- Estimated Delivery Time: 10-14 working days

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Europe Delivery Information | Zone 2
(Austria, Czech Republic, Denmark, France, Italy, Luxembourg, Poland, Slovakia, Spain, Sweden, Hungary, Monaco)

Order Value: £0.00 - £29.99
- Delivery Cost: £10.25
- Estimated Delivery Time: 10-14 working days

Order Value: £30.00 - £79.99
- Delivery Cost: £17.50
- Estimated Delivery Time: 10-14 working days

Order Value: £80.00 +
- Delivery Cost: £22.00
- Estimated Delivery Time: 10-14 working days

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Europe Delivery Information | Zone 3
(Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Slovenia, Malta, Norway, Romania, Switzerland)

Order Value: £0.00 - £39.99
- Delivery Cost: £10.25
- Estimated Delivery Time: 10-14 working days

Order Value: £40.00 - £79.99
- Delivery Cost: £17.50
- Estimated Delivery Time: 10-14 working days

Order Value: £80.00 +
- Delivery Cost: £25.00
- Estimated Delivery Time: 10-14 working days

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Europe Delivery Information | Zone 4
(Albania, Andorra, Belarus, Bosnia, Iceland, Liechtenstein, Moldova, Russia, San Marino, Serbia, Ukraine)

Order Value: £0.00 - £29.99
- Delivery Cost: £10.25
- Estimated Delivery Time: 10-14 working days

Order Value: £30.00 - £49.99
- Delivery Cost: £17.50
- Estimated Delivery Time: 10-14 working days

Order Value: £50.00 - £99.99
- Delivery Cost: £24.50
- Estimated Delivery Time: 10-14 working days

Order Value: £100.00 +
- Delivery Cost: £35.00
- Estimated Delivery Time: 10-14 working days

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USA Delivery Information

Order Value: £0.00 - £39.99
- Delivery Cost: £15.00
- Estimated Delivery Time: 10-21 working days

Order Value: £40.00 - £79.99
- Delivery Cost: £17.50
- Estimated Delivery Time: 10-21 working days

Order Value: £80.00 +
- Delivery Cost: £30.00
- Estimated Delivery Time: 10-21 working days

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REST OF THE WORLD Delivery Information

Order Value: £0.00 - £39.99
- Delivery Cost: £15.00
- Estimated Delivery Time: 10-21 working days

Order Value: £40.00 - £79.99
- Delivery Cost: £25.00
- Estimated Delivery Time: 10-21 working days

Order Value: £80.00 +
- Delivery Cost: £40.00
- Estimated Delivery Time: 10-21 working days

Please note: working days exclude weekends, bank holidays and public holidays in each country.

Delivery times are always estimations. If a parcel is delayed or stuck at customs, please make contact and I will do my best to help resolve the issue.

In the (unlikely!) event that you find yourself needing to make a return, please email prettyaverageprints@gmail.com

I will always try first of all to resolve any issues.

Returns can only be accepted within 14 days of the item(s) being delivered.

Should a return be agreed, we will supply a returns address. We do not currently offer a free returns policy meaning you are responsible for the shipment and payment of the return. We would always suggest using a tracked service for your return, to ensure it reaches us. Please retain proof of postage.

When returning your parcel, please clearly mark it with your full name and order number. Orders do not have to be returned in their original packaging, but must be returned in the condition it was received, with no damages.

Upon receipt of the parcel, your refund will be initiated immediately. Please allow up to 5 working days for the funds to reach your account.

*PLEASE NOTE - WE CANNOT ACCEPT RETURNS ON CUSTOM OR PERSONALISED ITEMS*

All prints and frame cases are made to order which means once your order has been placed, the information is automatically sent for processing. If you decide you would like to cancel, please make contact as soon as possible after ordering and we will try our best to cancel before it reaches print. If it is too late, you will need to follow the above returns process.

Furthermore, if your order has already been dispatched, I am afraid it will be too late to alter or cancel it at this point.

We can't currently offer a direct exchange process.

If you would like to exchange an item, please follow the above return process and then place another order for your correct item.

Whilst it doesn't happen often, there have been occasions where parcels have arrived looking a little worse for wear... I want you to be more than happy with your purchase, so in the unlikely event that something arrives damaged or faulty - please contact me straight away so I can resolve this for you!

Yes! I'm so grateful that Pretty Average is now stocked in various stores across the UK!

I also attend markets across the UK and often have huge bargains available!

To keep up to date with stockists and markets - follow our instagram.

Yes! Please get in touch with your store details, to request a wholesale brochure!